At Waj Cosmetics, customer satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help. Please read the following guidelines carefully to understand our refund and exchange process.
🔄 Exchange Policy
We accept exchanges under the following conditions:
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The request must be made within 3 days of receiving your order.
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The product must be unused, unopened, and in its original packaging.
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Exchanges are only allowed for items that were delivered damaged, defective, or incorrect.
How to Request an Exchange:
Contact us via WhatsApp at +971 56 337 6596 or email us at wajcosmetics@gmail.com with your order number and photos of the product.
💰 Refund Policy
Refunds are only processed if:
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The item you ordered is out of stock or
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You received a wrong or damaged product and we cannot provide a replacement.
Refunds will be processed to your original payment method within 7–10 business days after approval.
❌ Non-Refundable Items
For hygiene and safety reasons, we do not offer refunds or exchanges on:
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Used or opened products
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Makeup, skincare, or personal care items unless defective
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Items purchased during a sale or promotion
📦 Return Shipping
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For exchanges, the customer is responsible for return shipping costs unless the item was defective or sent in error.
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We recommend using a trackable courier service for returns.
📌 Important Notes
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All return/exchange requests are subject to review.
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We reserve the right to reject returns that do not meet our policy conditions.
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Items sent back without prior approval will not be accepted.
Need Help?
We’re happy to assist you with any concerns:
📞 +971 56 337 6596
📧 wajcosmetics@gmail.com